Frequently Asked Questions
My Account & My Orders
We've made it easy for you to view and update your account and orders any time through "My Account". "My Account" allows you complete control over your transactions at suntronix. You can
- manage/edit all your personal data like address, phone numbers, email ids
- change your password
- track the status of your orders
How do I know my order has been confirmed?
Once your payment has been successfully made, your order is processed internally (and immediately). We will send a confirmation mail for your order, to the email address associated with your Suntronix order/account. In this mail you will be provided with a unique Order ID (eg. 00000019) for your reference with our customer service team, a listing of the item/s you have ordered and an expected time of delivery.
Shopping
Is it necessary to have a Suntronix account to shop?
While it is not necessary to have a suntronix account to shop and purchase items, it is certainly recommended to have one. You can shop as a guest.
Payments
How do I make a payment for a my purchase?
Suntronix offer multiple methods to make payments for your order: Credit Card & Debit Card*, Net Banking*, Demand Draft/Cheque/Money Order and Cash on Delivery. All Credit/Debit card details remain confidential and private. Suntronix and our trusted payment gateways use SSL encryption technology to protect your card information.
* coming soon
Are there any hidden charges when I make a purchase on Suntronix (Octroi, Sales Tax)?
There are absolutely no hidden charges when you make a purchase with Suntronix. We offer free delivery if the order delivered within chennai city limits. The prices listed for all items are final and all-inclusive. The prices you see on our product pages are exactly what you pay for the item.
Cash-on-Delivery (C-o-D) is an alternate method of purchasing from us, other than Online (By Credit/Debit card and Netbanking) and Cheque/DD/Money Order. In the C-o-D payment terms or C-o-D service, you pay at the time of the actual delivery, rather than paying in advance.
Are there any hidden terms and conditions for a C-o-D purchase?
The maximum order value for a C-o-D payment is Rs. 50,000. It's strictly a cash-only payment method; Cheques or Demand Drafts will not be entertained.
How do I pay using a Credit/Debit card and is it safe?
* This feature is coming soon
We accept all VISA and MasterCard, both Indian and International. Customers will need to key in their 16-digit Credit/Debit Card number and the 3 digit CVV Code (Card Verification Value - found on the back of the card) and complete the payment flow.
To use American Express Cards please choose the "Debit Cards > Other Banks > Credit Card > AMEX" options.
All Credit/Debit card details remain confidential and private. Suntronix and our trusted payment gateways use SSL encryption technology to protect your card information.
We accept Debit Cards issued by the following banks:
- AXIS Bank Debit Card (VISA Electron only)
- Canara Bank Debit Card
- Citibank Debit Card
- Corporation Bank Debit Card (VISA Electron only)
- Deutsche Bank Debit Card (VISA Electron only)
- HDFC Bank Debit Card (VISA Electron only)
- ICICI Bank Debit Card
- Indian Overseas Bank Debit Card (VISA Electron only)
- ING Vyasa Bank Debit Card (VISA Electron only)
- Karur Vysya Bank Debit Card (VISA Electron only)
- Punjab National Bank Debit Card
- State Bank of India Debit Card
We accept payment through Internet Banking for the following banks:
- ABN AMRO Bank
- AXIS Bank
- Bank Of India
- Bank Of Rajasthan
- Citibank Bank Account Online
- Corporation Bank
- Federal Bank
- HDFC Direct Pay
- ICICI Bank
- IDBI Bank
- IndusInd Bank
- Jammu & Kashmir Bank
- Karur Vysya Net Bank
- Kotak Mahindra Bank
- Oriental Bank Of Commerce
- Punjab National Bank
- State Bank Of India
- State Bank of Travancore
- Union Bank Of India
- Vijaya NetBanking
- YES BANK
Payments by Demand Draft/Cheque/Money Order
You can make the DD or Cheque in favour of "Suntronix" payable at par in Chennai and send it to us at the address given below:
Suntronix - Chennai
N.P.Complex, # 102, D Block
Annanagar East, Chennai – 600 102.
In case of cheque payments, orders will be processed only after clearance of the cheque. We accept cheques which are payable "at par" at Chennai.
Do make sure that your item is NOT shown as Out of Stock on Suntronix.net before you send us your payment.
If the value of your order is less that Rs. 100/-, add Rs. 30/- as shipping charges. We will process your order upon receiving your payment and your item(s) will be couriered to you, or sent by Government Registered Post if there is no Courier Service operational in your area.
Enclose a covering letter with the details of your product, your Shipping Address, Phone Number and Email Address. Kindly also send us an email informing us that you have sent your DD/Cheque. It will help us process your order quicker.
For payments through Money Orders, send them to the address mentioned above. Please intimate us in advance before sending the Money Order.
Placing a Cash-on-Delivery (C-o-D) Order
Placing a Cash-on-Delivery (C-o-D) Order
- All items that have the "Cash-on-Delivery Available" Icon are valid for order by Cash-on-Delivery. Add the item(s) to your cart and proceed to checkout.
- When prompted to choose a Payment Option, select "Pay By Cash-on-Delivery"
- You will then be asked to verify your cellphone number - once you have verified your number, you will be asked to call us on the phone number from the same cellphone number you have provided. We will disconnect in 1 or 2 rings. Please wait for a while after you call. You will be redirected to the order confirmation page after verification. NOTE: Please ensure the number you provide is for a cellphone and not a land line.
- Once verified and confirmed and be processed for shipment in the time specified, from the date of confirmation.
- You will be required to make a Cash payment to our Courier Partner, only at the time of delivery of your order.
Terms & Conditions
- The maximum order value for C-o-D is Rs. 50,000
- e-Gift Vouchers or Store Credit cannot be used for C-o-D orders
- Please make ONLY Cash Payment at the time of delivery. Cheques or Demand Drafts will not be entertained
Couldn't find the information you needed? Please contact us.
Order Status
How do I check the current status of my orders?
You can review the status and other information of all your orders, whether pending or fulfilled, that you have placed with Suntronix.net. To check the status of your pending orders, click on the “My Account” link in the top right of any page on our store. This will take you to your My Account page, where you can click on the “My Orders” link to view the status of all orders.
To view the status of a specific order, click on the “Order Number”. After your order is shipped out from our warehouse, we will send you a mail with the shipping details.
What do the different order status mean ?
Payment Pending Authorization : Your order has been logged and we are waiting for authorization from the payment gateway.
Payment Authorized, Order under Processing : We have received authorization from the payment gateway and are processing your order.
Order Shipped : Your order has been shipped out of our warehouse and is on its way to your delivery location.
Order Canceled : The order was canceled.
When and how can I cancel an order ?
You can cancel your order before it reaches the "Order shipped" state. You can do so by sending us an email via our Contact Us Form with the order number.
Couldn't find the information you needed? Please contact us.
Delivery
Are Electronics (Mobiles, Gaming Consoles, Cameras, Laptops) purchased online covered by warranty?
All Electronics sold on Suntronix are sourced from Indian suppliers authorized by the Manufacturer. They come with minimum 1 year Manufacturer's warranty & are serviceable at the corresponding brand's Authorized Service Center(s) in India, unless specified otherwise.
For Mobile Accessories, the supplied accessories inside the box have 6 months manufacturer warranty.
All Electronics (Mobiles, Gaming Consoles, Cameras & Laptops) are covered by free insurance coverage against theft and damage during transit.
How much are the delivery charges?
Suntronix provides free delivery on all items if your total order amount is more than Rs. 100/-. Otherwise Rs. 30/- is charged as delivery charges.
What is the estimated delivery time?
The estimated time of delivery is mentioned on every page. It may differ from one item to another. Please read below for an explanation of delivery estimates:
Preorder or Forthcoming: These items are soon to be released and we prebook your item for you. The item will be shipped to you on the day of it's official release launch. The Preorder duration varies from item to item. Once known, release time and date is mentioned. Eg: 5th May, August 3rd week.
For Out of Stock items: Currently we do not have these products available for sale. Please use the "Notify Me" feature and we will let you know once it is available for sale at Suntronix.com.
With every order, you will receive an email containing the details of the order placed by you. Once we ship the item(s), you will receive another email containing the shipping details.
How will the delivery be done?
We process all deliveries through reputed couriers.
If there is no courier service available in your area, we will ship your non-electronics items ( i.e. except Mobiles, Gaming Consoles, Cameras, Laptops) via Government Registered Bookpost or Speedpost. If your order contains an electronics item (Mobiles, Gaming Consoles, Cameras, Laptops) we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
All Electronic Items are Insured for theft & damages during transit.
What about warranty and hidden costs (sales tax, octroi etc.)?
There are no extra taxes, hidden costs or additional shipping charges. The price mentioned on the website is the final price. What you see is what you pay. Our prices are all inclusive. All taxes are included with the list prices.
Why does the estimated delivery time vary from product to product?
Items which are labeled 'In Stock' on their respective product pages, are stocked in our various warehouses and usually takes 2-3 business days to reach our customers. Items which we will need to procure or import, are labeled 'Imported' on their respective product pages - the delivery of these items can vary between 2 and 4 weeks. Products which you can pre-book, and are labeled as 'Forthcoming' are dispatched on the release date of the particular product - release dates are mentioned on the product page.
What is the 3 Day Price Guarantee for Mobiles?
Due to the nature of product, there may be fluctuations in price from time to time. If you have purchased a phone from us and you see a drop in price in the 72 hours following your purchase, do bring it to our notice. The difference in amount will be refunded to you.
What about the warranty for mobile accessories?
Unless otherwise specified, there will be no warranty for mobile accessories. However, if there is defect or malfunctioning within a week of receiving the accessory, please contact us and we will try to resolve the issue for you. If you encounter problems at a much later date (after the 1st week), we will not be in a position to help you for products that do not have warranty.
There is no transit insurance for mobile accessories.
Does Suntronix deliver internationally?
Suntronix doesn't deliver items internationally. You are more than welcome to make your purchases on our site from anywhere in the world, but you'll have to ensure the Delivery Address is within India.
Courier
All items are carefully packaged at our warehouses - as to avoid any form of damage. We ensure the package is water proof with plastic wrap and fragile (electronic) items are safely secured with bubble wrap.
What should be done if I find my electronic product has been opened or tampered with upon delivery?
All electronic items are insured against theft and damages incurred during transit.
How can I track the delivery of my order?
All Suntronix items are delivered through reputed courier partners (including our own internal courier service - Suntronix Logistics) - who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners.
Cancellations & Returns
For outright Cancellations by you:
If you Cancel your order before your product has shipped, we will refund the entire amount.
If the cancellation is after your product has shipped, you can do one of the following:
1. If your product has shipped but has not yet been delivered, contact Customer Support and inform them of the same.
2. If you've received the product and want to return it, we offer you a No Questions Asked Return Policy. Within 7 days of receiving your shipment, you may return any unopened item(s) in its original packaging, for a refund (excluding shipping costs).
Note: All Laptops are Insured against theft and damages incurred during transit. If you receive a package that is open or looks to have been tampered with, do not accept it. Contact Suntronix Customer Care on (044) 2663 0184 , and we will have the issue quickly resolved.
i. If you notice any physical damage to the Laptop or any of the included accessories, please contact Suntronix on (044) 2663 0184 within 7 days from the date of delivery.
ii. If you happen to notice any defects in the product, kindly contact the nearest service center authorised by the manufacturer of your Laptop.
If you cannot find the service center please contact us at the earliest and we will try to resolve the issue for you on priority.
iii. Opened packages will be accepted for returns only in cases where an incorrect product has been shipped to you.
iv. Within 7 days of receiving your shipment, you may return any unopened item(s) in its original packaging (with seal intact), for a refund (excluding shipping costs). We have a policy of no-refund once the item is shipped with the only exception being that an unopened item is returned to us.
v. If you encounter problems at a much later date (after the 1st week), we will not be in a position to accept any returns. You will have to contact your nearest Service Center to have the issue resolved.
